Our Promise

We respect your privacy as a fundamental human right.

We will never sell your personal information. Not today, not ever — we never have, and we never will. We don't share your information with lead brokers or any third party beyond what is strictly necessary to run our business and serve you. That's a commitment we'll stand behind for as long as this company exists.

1. What We Collect

We collect only what we need to do our job well:

Contact information you give us directly — name, email, phone number, service address, and your preferred contact method — through our website forms, by phone, or by email.
Job information — details about the problem you describe, photos taken at your property during diagnosis and work, call logs, and your service history.
Website analytics — our website and analytics tools (such as Google's) tell us things like which pages visitors view and generally where visitors come from, so we can understand how people find us. We don't use this to identify you personally.

2. How We Use It

We use your information to respond to your request, schedule and perform your service, follow up on completed work, request reviews, and send occasional service-related emails or texts to past customers. You can opt out of marketing messages at any time.

3. Who Sees Your Information

Your information is never sold — period.

It is shared only with the vetted vendors we need to operate our business:

Housecall Pro — our scheduling and customer management system, where the vast majority of customer data lives.
Twilio — delivers the text messages we send about your appointments and requests.
Acorn — only if you choose to apply for financing; nothing is shared otherwise.

Every vendor we use has been vetted by us, and each is expected to respect your privacy as we do. We share nothing with lead brokers and no third party beyond what is necessary to serve you.

4. Text Messaging

By providing your phone number on our forms, you agree that Sewer Studs Plumbing & Drain may contact you by phone call and text message (including automated messages) about your request and appointments. Message and data rates may apply. You may opt out of text messages at any time by replying STOP.

5. How Long We Keep Your Information

We keep customer records for as long as needed to serve you — including warranty support — and to meet our tax and legal obligations. In practice, that means records are kept indefinitely.

If you prefer otherwise, send us a written request and we will delete as much of your information as federal and state law allow, once any required retention period has passed.

6. Your Rights

You can email us at any time to ask what information we hold about you, to correct it, or to request its deletion. As long as your request is in accordance with applicable law, we will honor it and remove as much information as possible. Write to ricky@sewerstuds.com — a real person (usually Ricky himself) will handle it.

7. How We Protect Your Information

The vast majority of customer data lives inside Housecall Pro, which provides its own built-in security, and data is encrypted in transit using HTTPS. Access to customer information is limited to the people on our team who need it to do their jobs. No system is perfect, but we take reasonable steps to keep your information safe.

8. Children's Privacy

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date.

10. Contact Us

Questions about your privacy? We take them seriously.

Sewer Studs Plumbing & Drain
7610 Industrial Ln, Suite 7G, Tampa, FL 33637
Phone: (813) 680-2284
Email: ricky@sewerstuds.com
Hours: Monday–Friday, 8:00 AM–5:00 PM ET
Florida State Plumbing Contractor License #CFC1430270

Privacy Policy